This page states the practices in plain language. It will grow as the service grows; the commitments below hold from the start.
The site sets no cookies, runs no analytics scripts, and loads nothing from third parties. Contact happens by email: if you write to us, we hold your message and address to respond and for our records, and for nothing else.
Client project material is handled under written terms agreed before any document loads. The standing commitments, also stated on the site: your firm’s data is never mixed with another firm’s; encryption in transit and at rest; role-based access, with administrative actions recorded; uploaded documents purged on a set retention schedule; export and deletion of your data on request; and no model training on your project material unless you say so. One firm's data never informs another firm's numbers.
Write to hello@craics.co and a person answers.